Perth Electrical & Mechanical Services ("PEMS", "we", "us", "our") is committed to protecting the privacy of personal information collected in the course of providing electrical, refrigeration, gas and associated services.
This Privacy Policy outlines how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We may collect personal information including:
We do not store raw credit card details. All payment data is processed via secure third-party payment gateways.
We collect personal information when:
We collect and use personal information to:
We may disclose personal information to:
We do not sell personal information.
Overseas disclosure: Some of our service providers (including Stripe) may store or process personal information outside Australia, including in the United States. We take reasonable steps to ensure overseas recipients handle personal information consistent with the Australian Privacy Principles.
PEMS takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Payment information is processed via PCI-compliant third-party payment gateways.
You may request access to personal information we hold about you or request correction of inaccurate information by contacting us at service@pemservices.com.au or 08 7095 3550.
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us at service@pemservices.com.au. We will acknowledge your complaint promptly and respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Our website may collect technical data such as IP address and browsing behaviour for security and analytics purposes.
We retain personal information only as long as reasonably necessary for business, accounting, warranty and legal purposes.
We may update this Privacy Policy from time to time. Material changes will be notified by publication of an updated version on our website with a revised effective date.