Service Request

Fill in your details below. A pre-authorisation will be placed on your card to secure the booking — you are only charged the actual invoice amount on completion.

Your Details

First Name *

Last Name *

Business Name *

Phone *

Email *

Site & Equipment

Site Address *

Suburb *

Postcode

Fault Type *

Equipment Type *

Equipment Make / Model (if known)

Fault Description *

Preferred Time

Preferred Date

Preferred Time Window

We will do our best to accommodate your preference, but exact timing is subject to technician availability and is confirmed by our office.

⚠ Emergency / After-Hours Attendance Requested Tick this only if you need urgent attendance outside business hours (Mon–Fri 7am–5pm) or same-day emergency response. Subject to technician availability.

By ticking this box you acknowledge:

Pre-authorisation hold increases to $1,000. This is a security hold only — not a charge. You are only invoiced the actual work performed.
After-hours minimum charge is $720 + GST ($792 inc GST). Longer jobs or parts are billed in addition to the minimum.
A PEMS on-call technician will contact you directly, typically within 30 minutes.
If we are unable to attend after-hours we will advise you promptly and release the pre-auth hold.

⚠ IMPORTANT — You must also call 08 7095 3550 after submitting this form to be certain of after-hours assistance. Web submissions are monitored, but calling confirms your emergency is attended to immediately.

Changed your mind? Untick the box above to return to the standard $750 business-hours booking.

I have read and agree to the Terms & Conditions, Refund Policy and Privacy Policy. I understand that a $750 pre-authorisation will be placed on my card to secure this booking and that I will only be charged the actual invoice amount on job completion.

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