A supermarket bakery in Singleton lost production from one of its roasting ovens in the lead-up to a busy trading period.
The site runs a Technobake Roastrunner double unit, a workhorse piece of bakery production equipment. When one side stopped cycling correctly, the impact was immediate. Reduced output. Disrupted production scheduling. A piece of capital equipment sitting partly idle during a period when demand was high.
What Was Happening
The unit had stopped running correctly due to wear across several interconnected drive components. When drive components wear together over time, the failure is rarely isolated to one part. A stretched chain loads the tensioner, a tired tensioner loads the bearing, and a worn bearing eventually takes the coupling and motor with it. Getting the oven back to full production meant addressing the full picture, not just the most visible symptom. Partial repairs on this type of equipment tend to return as repeat callouts within weeks.
How It Was Handled
PEMS attended site and completed a full assessment of the drive system. The repair covered the chain, tensioning assembly, top bearing, packing glands, shaft coupling and drive motor. Components were sourced and fitted, the unit was levelled, run up and tested under load before sign-off. The work was completed in a single visit. No return trip. No outstanding items.
The Result
The Roastrunner was returned to fully operational condition and documented against the site asset record. The operator received a complete service record covering every component replaced or adjusted, traceable to the specific asset on site. Both sides of the unit were back in production ahead of the busy period.
Why PEMS
Bakery production equipment is not the same discipline as general kitchen maintenance. PEMS carries the parts knowledge and supplier relationships to resolve this type of fault in a single attendance, which matters when production downtime has a direct cost. Arriving with the right parts for the whole drive train, rather than one part at a time, is what makes a single-visit repair possible.
Operators managing supermarket bakery or high-volume food production sites are welcome to contact PEMS to discuss scheduled maintenance or breakdown coverage. Call 08 9554 3123 or visit pemservices.com.au.
PEMS provides specialist commercial food equipment repair across Perth and WA.
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