Deli Oven Fault Diagnosed and Repaired in Alexander Heights

A supermarket deli oven at Alexander Heights had started making a thud noise and tripping intermittently during cook cycles.

Staff could not pinpoint when it started or what was triggering it. The oven was still running, but unpredictably. In a deli operation, an oven that might or might not finish a cook cycle is not a working oven.

What Was Happening

The fault was not obvious at first inspection. Initial testing came back clean. It was only during a full cook run that the issue showed itself. A section of wiring and its harness had deteriorated to the point where movement caused the main contactor to drop out mid-cycle. The oven was completing some cooks and cutting out on others, with no clear pattern for deli staff to work from.

How It Was Handled

The fault was traced and isolated on the first visit. A damaged wire section was cut back and the contactor replaced to restore safe operation for the remainder of that day. PEMS returned the following day with the correct parts to complete a full wiring harness repair, replacing the contactor again as a precaution. The repair was not rushed into a single visit at the cost of doing it properly.

The Result

The oven returned to full, reliable operation with the underlying fault fully resolved. The operator received documentation covering both visits, the fault finding, and the completed repair. Nothing was left outstanding.

Why PEMS

When a fault does not show itself immediately, the diagnostic process matters. PEMS ran a full cook cycle to confirm the fault, returned with the right parts, and did not close the job until the repair was complete and verified.

Operators managing deli and food production equipment across multiple sites can contact PEMS on 08 7095 3550 or at pemservices.com.au to discuss a service assessment.