A commercial kitchen mixer at Bethanie Aged Care Home Elanora, in Perth, stopped working during a period when reliable meal preparation was critical for elderly residents. With daily catering demands that could not pause, City Integrated Maintenance Services called PEMS to get the kitchen back on track.
The Fault
The bench mixer had a failed capacitor, which left the motor unable to start. The issue was compounded when the whisk attachment on the loan unit provided during the interim period was found to be incompatible, preventing kitchen staff from using the temporary equipment effectively while a permanent solution was sourced.
The Repair
Technician Ryan attended site and the team worked across the repair period to resolve both problems. PEMS fabricated a temporary whisk to make the loan mixer operational straight away. A loan unit was also arranged for two months while a new bench mixer was sourced and prepared. In February 2026, technician Ryan delivered and installed the new mixer, demonstrated its operation to kitchen staff, and removed the old unit for disposal coordination with the City FM technician on site.
The Outcome
The Bethanie Elanora kitchen returned to full operation with a brand-new bench mixer installed and staff fully trained. Continuity of meal service for residents was maintained throughout the entire repair and replacement period.
Why PEMS
PEMS did not just order a part and wait. The team fabricated a custom component on the spot to keep the loan unit running, showing the kind of practical problem-solving that aged care facilities across Perth depend on.
Contact PEMS for commercial kitchen equipment repair and installation across Perth. Call 08 7095 3550 or visit pemservices.com.au to log a job or request a quote.
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PEMS provides specialist commercial food equipment repair across Perth and WA.
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