Commercial Kitchen Combi Oven Service, Subiaco Aged Care

Opening paragraph:

Bethanie's Subiaco aged care kitchen runs two combi ovens back to back, every service, every day. When one of those ovens starts showing signs of wear, a kitchen that size has no margin for an unplanned outage. A scheduled preventive maintenance visit in April 2026 was the thing that kept that margin intact.

What Was Happening

Both ovens were in active daily use. When the initial visit landed on a busy service day, the technician assessed the situation, coordinated with site staff, and rescheduled to a quieter window so the kitchen could keep running. That kind of judgment matters in aged care. Forcing access during a lunch service creates risk. The rescheduled visit gave the team time and access to do the job properly.

How It Was Handled

The full service was completed in one visit. Worn seals, filters, and gaskets were replaced. A faulty humidity switch was identified and swapped out. The drain configuration was modified to suit how the equipment was actually being used. Software was updated and the oven was recalibrated. Oven clean and cooking cycles were both tested and confirmed before the technician left the site. Everything was documented and quoted items from the prior inspection were carried through to completion.

The Result

Both ovens returned to full service with updated software, fresh consumables, and a verified calibration. The operator received complete documentation of every item completed. No open items. No follow-up visits outstanding.

Why PEMS

PEMS holds the technical depth to service iCombi equipment across software, calibration, and mechanical components in a single visit. In an aged care kitchen, that means less disruption to staff, fewer access windows, and a service record that holds up in an audit.

If PEMS maintains equipment at other Bethanie sites across Perth, contact the team to discuss a consolidated service schedule for your portfolio. Call 08 7095 3550 or visit pemservices.com.au.