Commercial Dishwasher Repair Port Kennedy

A commercial dishwasher at an aged care home in Port Kennedy was at risk of full breakdown, threatening kitchen hygiene compliance and meal service continuity for elderly residents. A failing rinse pump had been flagged weeks earlier, and without action, the unit faced imminent failure during peak service hours.

The Fault

PEMS technician Mason first attended the site in late February, inspecting the dishwasher after staff reported an unusual loud noise during operation. The fault was traced to worn rinse pump bearings. While the unit remained functional at that stage, the bearing wear indicated progressive mechanical failure and a complete pump replacement was scheduled before the situation worsened. A rinse pump that fails outright takes the sanitising rinse with it, and in an aged care kitchen that is a compliance problem, not just a mechanical one.

The Repair

Returning in March, Mason coordinated with kitchen staff to complete the job once the dishwasher finished its cycle. He removed the bench blocking access to the unit, extracted the faulty rinse pump, and thoroughly cleaned the boiler while the cavity was open. An upgraded rinse pump was fitted with all new fixings, the unit was tested to confirm full operation, and the bench was reinstated with the workspace left clean and clear. Cleaning the boiler while the pump was out was not on the original job, but it was the obvious moment to do it, and it saves the kitchen a separate visit later.

The Outcome

The dishwasher returned to full operation with improved rinse performance and no risk of unexpected failure. The kitchen staff can maintain hygiene standards and meal service without interruption to resident care.

Why PEMS

PEMS identified the fault early and returned to complete a permanent fix before it became an emergency. That proactive approach protects aged care operators from costly reactive callouts and compliance headaches. Catching a bearing noise in February and scheduling the fix for a quiet window in March is cheaper, calmer, and better documented than an after-hours breakdown call.

Contact PEMS for commercial kitchen equipment repairs across Perth. Call 08 7095 3550 or visit pemservices.com.au to book a service.