Commercial Dishwasher Repair Port Kennedy | PEMS Perth

A commercial dishwasher at Bethanie Waters Aged Care Home in Port Kennedy was at risk of full breakdown, threatening kitchen hygiene compliance and meal service continuity for elderly residents. A failing rinse pump had been flagged weeks earlier, and without action, the unit faced imminent failure during peak service hours.

The Fault

PEMS technician Mason Todd first attended the site in late February, inspecting the dishwasher after staff reported an unusual loud noise during operation. The fault was traced to worn rinse pump bearings. While the unit remained functional at that stage, the bearing wear indicated progressive mechanical failure and a complete pump replacement was scheduled before the situation worsened.

The Repair

Returning in March, Mason coordinated with kitchen staff to complete the job once the dishwasher finished its cycle. He removed the bench blocking access to the unit, extracted the faulty rinse pump, and thoroughly cleaned the boiler while the cavity was open. An upgraded rinse pump was fitted with all new fixings, the unit was tested to confirm full operation, and the bench was reinstated with the workspace left clean and clear.

The Outcome

The dishwasher returned to full operation with improved rinse performance and no risk of unexpected failure. Bethanie Waters kitchen staff can maintain hygiene standards and meal service without interruption to resident care.

Why PEMS

PEMS identified the fault early and returned to complete a permanent fix before it became an emergency. That proactive approach protects aged care operators from costly reactive callouts and compliance headaches.

Contact PEMS for commercial kitchen equipment repairs across Perth. Call 08 7095 3550 or visit pemservices.com.au to book a service.

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