A Perth hospitality operator needed their passthrough dishwasher swapped out during a period when every missed wash cycle carried a cost. The site at Drovers Place had a replacement unit ready to go. What followed was a straightforward install that turned into a fault-finding job before the kitchen could rely on the new machine.
What Was Happening
The new dishwasher was installed and tested on site. During testing, every third cycle was delayed. The machine was pausing to refill rather than running continuously. The cause was not immediately clear. It pointed either to the unit draining too much between cycles or not holding enough water to start the next one on time. The kitchen could not run a full service on a machine behaving that way.
How It Was Handled
The first visit completed the physical swap and identified the pattern. Rather than guessing, the technician returned the following week with access to tech support. The original pressure switch could not be adjusted to hold the correct water level reliably. A replacement switch with a less sensitive response was sourced and fitted. Ten consecutive cycles were run on site before the job was signed off. The machine held its level across every one.
The Result
The dishwasher ran cleanly through a full test sequence. The operator had a documented install, a confirmed fault finding process across multiple visits, and a machine that was verified before it went into service.
Why PEMS
The technician did not close the job until the machine was proven reliable. Three visits, sourced parts, tech support consultation, and ten test cycles before handover. That is what a verified install looks like.
If your commercial kitchen equipment is due for replacement or you want a service assessment across your site, contact PEMS on 08 7095 3550 or visit pemservices.com.au.
PEMS provides specialist commercial food equipment repair across Perth and WA.
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