Chicken Roaster Repair Northam Supermarket Deli

A chicken roaster at a regional supermarket deli had stopped draining correctly between cycles. Fat was not separating as it should. For a high-volume deli running continuous production, that is not a minor inconvenience. It is a food safety flag and a service continuity problem in the same moment.

What Was Happening

The Roastrunner double chicken cooker at this Northam site had developed cleaning cycle faults. Fat was carrying over instead of separating, and the drain function was not clearing between runs. Left unresolved, this creates hygiene compliance risk and puts the unit at risk of progressive damage from built-up residue inside the cooking chamber.

How It Was Handled

The PEMS technician collected the required parts before departing for the regional site, reducing time on site and avoiding a return visit. At the Northam location, racks, the gas strut, and the door sensor were all replaced in a single attendance. The technician tested every component with the site manager before signing off. Nothing was left for a follow-up visit to confirm.

The Result

The chicken cooker was returned to full operation in a single visit. The site manager confirmed correct function across all replaced components before the technician departed. The job was documented and closed with no outstanding items.

Why PEMS

Regional sites have less tolerance for multi-visit jobs. Parts were sourced and collected before travel, the full scope was completed in one attendance, and the outcome was verified with the site manager on the day.

For supermarket and food service operators managing equipment across regional Western Australia, PEMS covers single-site and multi-site programmes from Perth to country locations. Contact the team on 08 7095 3550 or visit pemservices.com.au to discuss a scheduled maintenance programme for your sites.