A bakery operation running without chilled water has a short window before product quality becomes a food safety decision. At a major supermarket in Belmont, the bakery water chiller had stopped cooling. The motor was making audible noise. Staff had flagged it. The site needed a contractor who could assess and resolve in a single visit, not begin a multi-week parts-chase.
What Was Happening
The chiller had multiple compounding faults. The condenser was blocked with debris, the fan motor had seized, the capacitor had failed, and there were signs of a refrigerant issue requiring evacuation and recharge. Any one of those faults would have degraded cooling. All four together meant the unit had no realistic path to recovery without a full scope of work, same-visit parts, and the authority to proceed.
How It Was Handled
Ben attended the site, assessed the full scope of faults, and obtained approval to proceed with the upgraded repair before any work began. The condenser was cleaned, the failed components were replaced, the refrigerant system was evacuated and recharged, and the unit was monitored through to confirmed operating temperature. No return visit required. The bakery received a single, documented resolution.
The Result
The chiller returned to operation within the same visit. Temperature was confirmed before the technician left. All work was documented against the asset and submitted to the facilities contact, giving the operator a full service record for compliance and budget review.
Why PEMS
Ben identified the full fault picture on first attendance, not just the presenting symptom. That meant one approved scope, one invoice, and no follow-up callout for the faults that would otherwise have surfaced days later.
Operators managing multi-site food retail portfolios can book a service assessment through PEMS to understand what their kitchen and refrigeration assets are actually carrying. Call 08 7095 3550 or visit pemservices.com.au.
PEMS provides specialist commercial food equipment repair across Perth and WA.
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