Aged Care Dishwasher Maintenance Joondanna

A commercial facilities operator managing an aged care site in Joondanna had a dishwasher that was making breakfast service harder than it needed to be. Staff were waiting longer than usual on the first wash of the day, and the delay was happening every morning. In a kitchen where breakfast runs to a schedule, slow equipment is not a minor irritation.

What Was Happening

The machine was slow to heat on startup. Staff had noticed it for a while. Testing confirmed the heating components were working correctly, but the rinse element had been set too high, which was causing the delay each morning. A separate issue with internal lighting meant the machine needed new fittings before it could be properly assessed. A damaged wash and rinse arm also needed replacing.

How It Was Handled

PEMS attended across two visits. The first confirmed the heating fault and identified the lighting issue. Parts were sourced and the second visit completed the work, with the new wash arm, thermostat, and lighting all fitted and tested. The site team needed the technician to hold during breakfast cleanup, which was accommodated without disruption to the morning schedule.

The Result

Both issues were resolved and documented. The machine was tested thoroughly before sign-off. The operator received a clear record of what was found, what was replaced, and confirmation that the unit was running correctly across back-to-back cycles.

Why PEMS

Where a site has multiple serveries or units in the same building, PEMS checks all of them during the visit, not just the one that was called in. The Joondanna visit covered both serveries before the job was closed out.

Commercial kitchen equipment in aged care runs on tight daily schedules. If your maintenance contractor is not documenting findings and following through on them between visits, the cost shows up in the kitchen before it shows up on an invoice. Operators with multi-site portfolios or aged care facilities across the Perth metro can contact PEMS on 08 7095 3550 or at pemservices.com.au to arrange a service assessment.