A supermarket bakery in Bunbury flagged a concern with one of its Technobake rack ovens. The wash cycle had been behaving unpredictably, and with food safety audits tied directly to wash performance, the operator needed a clear answer before the next service window.
What Was Happening
The issue traced back to a burst pipe that a plumber had attended weeks earlier. Once the plumbing was resolved, questions remained about whether the oven's wash cycle was functioning correctly. Water supply, pump operation, and the fill cycle all needed checking before the operator could be confident the oven was performing to standard.
How It Was Handled
A PEMS technician travelled to Bunbury and worked through the wash system methodically. Water lines were clear. The pump was initiating correctly at every stage of the cycle. The reservoir was filling and the float valve was operating as it should. The wash cycle was tested repeatedly across multiple runs until the technician was satisfied the oven was completing every cycle without fault. The site manager was notified directly before the technician left.
The Result
The oven was confirmed fully operational. No faults were found. The operator had written documentation of the investigation, the test results, and the outcome. The food safety concern was closed with a clean record.
Why PEMS
When a plumbing incident raises questions about equipment performance, the answer the operator needs is documented certainty, not a verbal "looks fine." PEMS closed this call with a tested, recorded outcome the operator could take into any audit conversation.
Operators with sites outside the metro area are welcome to contact PEMS about scheduled and as-needed coverage. Call 08 7095 3550 or visit pemservices.com.au to discuss what regular coverage looks like for your location.
PEMS provides specialist commercial food equipment repair across Perth and WA.
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