Rotisserie Repair Port Coogee Supermarket Deli Back in Service

A major supermarket in Port Coogee had a rotisserie chicken cooker that had been running noisily in the deli preparation area. For a supermarket deli, the rotisserie is not background equipment. It is front-of-house production. When it starts sounding wrong, staff notice. Customers notice. And if it fails during a trading period, that display case goes cold.

What Was Happening

The drive mechanism on the right-hand side of a double rotisserie unit had deteriorated to the point where a bearing had seized onto its shaft and broken. The shaft itself had to be removed to extract the failed component. This was not a quick swap. It was a mechanical failure that had been developing, and the noise was the symptom that finally triggered the job. Left unattended, a full drive-side failure during a busy trading period was the realistic next outcome.

How It Was Handled

A PEMS technician attended site and completed a full drive-side rebuild. The motor, belt, coupling, bearings, and carbon seals on the affected side were all replaced. Where a shaft component was beyond repair, it was fabricated on the job rather than waiting on a supply lead time. The unit was tested in full before the technician left site. All work was documented against the asset record.

The Result

The rotisserie was returned to full operation with a complete replacement of the worn drive-side assembly. The operator received full documentation of the work completed, including the fabricated component, tied to the asset tag on file.

Why PEMS

When a standard replacement part is not available, some contractors wait for supply. PEMS fabricated the required shaft component on site, keeping the job to a single visit and the kitchen back in production without a parts-delay gap.

If you operate supermarket delis or food service sites across multiple locations and want a maintenance contractor who documents every asset and resolves faults in a single visit where possible, contact PEMS on 08 7095 3550 or visit pemservices.com.au to arrange a service assessment.