Roastrunner Hook Replacement Rockingham Supermarket Deli

A supermarket deli that runs a double chicken rotisserie depends on that equipment performing through every trading day. At a major supermarket in Rockingham, a Roastrunner double chicken cooker had developed a coating problem across both ovens. The hooks carrying product through each cook cycle were degrading, with the coating breaking down across sixty units in total.

What Was Happening

The hook coating was failing on both ovens, thirty hooks per unit. Degraded coatings on food-contact surfaces in a deli preparation area are not a cosmetic issue. They become a food safety and compliance question fast. The site raised the job in late March 2026 and needed the work completed within the target window to keep the equipment in service and the deli trading normally.

How It Was Handled

PEMS technician Mason attended and completed a full hook replacement across both ovens. Sixty hooks were replaced in a single visit. The old units were not simply discarded. They were boxed, labelled, and delivered to the nearest post office for refurbishment, keeping recoverable parts in circulation rather than going to waste. The work order was documented end to end, with parts, quantities, and completion all recorded against the asset tag.

The Result

Both ovens returned to full service with compliant, food-safe hooks installed and documented. The operator received a complete service record tied to the asset. No follow-up visits were needed. The deli preparation area passed through the compliance window without interruption.

Why PEMS

The difference was in how the job was closed. Full documentation against the asset, recoverable parts handled correctly, and a clean audit trail the operator could present if asked. That is what a major food service group needs from a contractor managing high-traffic retail sites.

Operators running supermarket deli and rotisserie equipment across Perth who want consistent documentation and same-day response capability are welcome to contact PEMS on 08 7095 3550 or at pemservices.com.au to discuss a service agreement.