Roastrunner Chicken Cooker Maintenance Kwinana Supermarket

A major supermarket in Kwinana had a Roastrunner chicken cooker that had stopped cleaning properly. The unit sits in the meat section. It runs hot, it runs constantly, and when the cleaning cycle fails, the hygiene audit trail starts to look very uncomfortable very quickly.

What Was Happening

The cleaning cycle on the double Roastrunner was not completing as it should. On inspection, the Teflon cooking mats and the hooks on both sides of the unit were worn and due for replacement. When these components are past their useful life, the cleaning cycle cannot do its job. Food residue builds up in places the cycle cannot reach. That is a food safety issue, not just a housekeeping one.

How It Was Handled

PEMS attended site and assessed the unit against the service history on file. Previous visits had identified the same components as due for attention. The Teflon mats and hooks were replaced across both sides of the cooker. The cleaning cycle was then confirmed operational. Everything was documented against the asset tag and recorded for the operator's compliance file.

The Result

The Roastrunner was back in full operation with a complete service record. The operator had documentation to support the cleaning cycle's return to compliance, tied directly to the asset tag and the site's maintenance history.

Why PEMS

The fault history for this unit was on file. PEMS arrived knowing what the previous visits had flagged. That meant no time lost re-diagnosing what was already documented. The operator got resolution, not a repeat of the same conversation.

If your supermarket kitchen equipment sits in a managed maintenance program with a documented service history, your team spends less time explaining problems from scratch every time something needs attention. Operators in Perth can contact PEMS on 08 7095 3550 or at pemservices.com.au to discuss a scheduled program for your site.