Henny Penny Fryer Fault Resolved at Ravenswood Hotel Kitchen

A Perth hotel kitchen had been fighting the same fryer fault for weeks. The Henny Penny fryer at the Ravenswood site was throwing overheat errors, resetting, then refusing to light. Every failed start meant a fryer offline during service. For a hotel kitchen, that is not a minor inconvenience.

What Was Happening

The fryer would trip on high temperature, reset, then fail to ignite on the next attempt. Each time the kitchen team reset it, the countdown would run, the pilot would not light, and the cycle would repeat. Three separate visits over several weeks traced the fault through multiple components. The ignition system was the starting point, but it was not the whole story.

How It Was Handled

The first visit identified a faulty ignition module and pilot assembly, with parts ordered and returned. On the second visit, those parts were fitted and the fryer moved through ignition, but a failing air pressure switch was then found and replaced. On the third visit, the gas pressure settings were verified, the unit was brought up to temperature, and a temperature sensor fault was identified as the remaining issue. Each visit was documented with findings and recommendations passed to the operator.

The Result

The fault history was fully documented across all three visits. The operator had a clear record of what was found, what was replaced, and what was recommended at each stage. No guesswork. No unexplained repeat callouts.

Why PEMS

Multi-visit faults on commercial cooking equipment are not unusual. What matters is that each visit produces a documented finding, not just an invoice. The operator always knew exactly where the fault stood and what the next step was.

If your hotel or hospitality kitchen has equipment with a recurring fault history, PEMS works with Perth operators to get to the bottom of repeat issues and keep a clear paper trail. Call 08 7095 3550 or visit pemservices.com.au to arrange a service assessment.