Convotherm Chicken Cooker Repair Morley Supermarket Deli

Opening paragraph:

A Convotherm chicken cooker at a Morley supermarket deli went down mid-week. No deep clean cycle, damaged display, non-operational. For a deli preparation area running a full chicken program, that is not a minor inconvenience. It is a trading problem.

What Was Happening

The drain sieve had been damaged, which blocked the drain, which overwhelmed the pump, which took out the relay board. The fault had cascaded from one point of damage through to three separate components. By the time the work order was raised, the unit had been non-operational long enough to require urgent attention. The display was also faulty, meaning the operator had no visibility into the unit's status even before the full failure.

How It Was Handled

PEMS attended with the required relay board, pump, and sieve in stock, avoiding any parts delay. Ryan completed the relay board and pump replacement, cleared the drain, and restored the unit to full operation. The job was completed as urgent, with the repair documented against the asset tag and work order. Parts drawn from stock meant no waiting period between diagnosis and resolution.

The Result

The Convotherm was returned to full operation with the deep clean cycle restored. All work was documented against the asset record, with parts, labour, and findings captured in full for the operator's facilities team.

Why PEMS

PEMS attended with the right stock on the same job, no second visit required for parts. For a deli that cannot trade without its chicken cooker, that parts availability is not a small detail.

Commercial kitchen equipment downtime in a supermarket deli costs real trading revenue. If your sites are running Convotherm or similar equipment and your contractor is not stocking common service components, that is worth a conversation.

Contact PEMS on 08 7095 3550 or visit pemservices.com.au to arrange a service assessment for your site.