Convotherm Chicken Cooker Repair Belmont. Supermarket Kitchen

A leading food service group in Belmont had a Convotherm chicken cooker that had stopped catching fat. It was leaking grease instead. In a high-throughput supermarket deli kitchen, that is not a minor inconvenience. It is a food safety exposure, a fire risk, and a compliance flag waiting to happen.

What Was Happening

The fat collection system had blocked. Grease that should have been captured was going elsewhere. By the time the fault was fully assessed, the control unit had burnt out and the wiring had shorted, leaving carbon residue through the unit. The RCD had tripped. The cooker was out of service.

How It Was Handled

PEMS attended, assessed the full extent of the damage, and prioritised making the site safe. The grease lines were flushed on the first visit to prevent further buildup while parts were sourced. On the return visit, the control module was replaced, the fuse holder and wiring were renewed, carbon deposits were cleaned from the unit, and the fat collection system was restored to full function. The unit was tested electrically before reassembly.

The Result

The chicken cooker was returned to service with full documentation of both visits, parts replaced, and electrical testing recorded. The operator received a complete service trail covering the fault, the interim action, and the verified repair.

Why PEMS

Where a simpler repair might have reset the RCD and moved on, PEMS documented the carbon damage, completed the interim flush, and returned with the correct parts to resolve the root cause. The audit trail covers the whole sequence, not just the final fix.

For supermarket deli operators and food service groups across Perth, PEMS provides scheduled and breakdown maintenance with full documentation at every visit. Contact PEMS on 08 7095 3550 or pemservices.com.au to discuss a maintenance agreement for your site.