A faulty commercial oven at Aloft Perth's rooftop kitchen threatened service continuity at the busy Rivervale hotel. With pre-ordered parts ready to go, PEMS technician Benjamin was dispatched to 27 Rowe Avenue to restore the Convotherm 4 combi oven and keep the kitchen operational.
The Fault
The Convotherm 4 combi oven presented two separate issues requiring attention. The drain box assembly had failed, and the door gasket had deteriorated, compromising the oven's ability to hold temperature and steam correctly during cooking cycles. An additional problem emerged on arrival, with the lower side cover repeatedly coming loose during operation.
The Repair
Benjamin collected and signed out a keycard on arrival, then coordinated with hotel maintenance staff to access the rooftop kitchen. He isolated the oven and fitted the pre-ordered drain box and door gasket components. The loose side cover was secured using an additional screw. Benjamin then ran a full wash cycle to confirm everything functioned correctly before signing off.
The Outcome
The Convotherm 4 passed its post-repair wash cycle test without issue. The hotel kitchen team confirmed no outstanding faults, and the oven was returned to full service with all components performing correctly.
Why PEMS
PEMS coordinates part procurement ahead of site visits, reducing downtime and avoiding repeat call-outs. For hotels and commercial kitchens across Perth, that preparation means faster resolutions and less disruption to kitchen operations.
If your commercial kitchen equipment needs attention, contact PEMS today. Call **08 7095 3550** or visit **pemservices.com.au** to book a service. PEMS supports restaurants, hotels, and food businesses across Perth and the surrounding suburbs.
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PEMS provides specialist commercial food equipment repair across Perth and WA.
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