Commercial Kitchen Repair Yanchep | PEMS Food Service Maintenance

Opening paragraph:

A leading food service group runs a busy supermarket deli in Yanchep. The chicken cooker is a production workhorse. When one side stopped draining and the other stopped working altogether, the deli preparation area had a problem that was not going away on its own.

What Was Happening

The Roastrunner double unit had two separate faults running at the same time. One side had a drainage issue from the cleaning cycle. The other side had stopped functioning. Neither fault was operator error. One fault traced to a worn valve assembly. The second was a board-level issue already identified as a manufacturer warranty matter.

How It Was Handled

Philip attended the site in April and coordinated the repair around the cook cycle, waiting for staff to finish before beginning work. The valve assembly was replaced and tested on-site, confirming the drainage issue resolved. The secondary fault was identified as a warranty item and flagged directly with the manufacturer for resolution through that channel. Both faults were documented separately so the operator had a clear record of what was repaired, what was escalating, and why.

The Result

One fault resolved same visit. The second escalated through the correct warranty process with full documentation. The operator received a clear split between what was billable and what the manufacturer would carry. No ambiguity on the invoice.

Why PEMS

When a piece of equipment has two faults at once, one billable and one warranty, most sites end up confused about who owes what. PEMS documents each fault path separately so procurement and facilities contacts are not chasing clarity after the fact.

If you manage a multi-site food service or retail portfolio in Perth and want a maintenance contractor who documents to that standard, contact PEMS on 08 7095 3550 or visit pemservices.com.au to arrange a service assessment.