Commercial Kitchen Repair Stirling | Convotherm Service Perth

Opening paragraph:

A major supermarket in Stirling had a Convotherm chicken cooker in its deli prep area that had stopped completing cleaning cycles reliably. For a site running deli production through daily trading hours, that is not a minor inconvenience. It is a food safety documentation issue waiting to become an audit finding.

What Was Happening

The unit was not completing its automated cleaning cycle consistently. On inspection, the fault traced to a failed relay board, the internal component that tells the oven what to do and when. There was also a split pipe on site that had gone unaddressed. Neither issue was visible to the deli team. Both were contributing to unreliable performance.

How It Was Handled

PEMS attended within the target window on a works order raised by the facilities management contact. The relay board was replaced, the split pipe was repaired, and the unit was tested across its full pump and cleaning cycle sequence before sign-off. The works order, asset tag, and completion details were all documented against the site record for the facilities team.

The Result

The chicken cooker was returned to full operation with cleaning cycles running correctly and confirmed through testing. The facilities manager received complete documentation tied to the asset tag. The audit trail was clean.

Why PEMS

Supermarket deli equipment sits at the intersection of food safety compliance and daily trading continuity. PEMS holds the electrical licensing required to attend suspected electrical faults on commercial cooking equipment, which is a non-negotiable on works orders of this type. The site did not need a second contractor.

Operators managing multi-site supermarket or food retail portfolios are welcome to contact PEMS to discuss ongoing maintenance coverage. Call 08 7095 3550 or visit pemservices.com.au.