Commercial Kitchen Maintenance Rockingham | PEMS Perth

Opening paragraph:

A Rockingham supermarket deli had a rotisserie oven running service with damaged rack components. The issue was flagged as a food safety concern. With the deli manager off-site for the week and no clear picture of what parts were needed, the risk was straightforward: delay the fix, or make a wrong call on parts and delay it twice.

What Was Happening

The rotisserie rack covers were damaged and had been flagged as a food safety issue by the site. The deli manager was unavailable, and deli staff on shift had no detail about what had been requested. A thorough check of the oven found no spare parts on site. With no serial number on the unit and no clear handover from the absent manager, the path forward needed to be confirmed before any order was placed.

How It Was Handled

Rather than guess at the parts required, the technician spoke directly with the duty manager on shift to confirm the correct course of action. The specific rack assembly for the double rotisserie oven was identified, documented with photographs, and ordered accordingly. When the replacement components arrived, they were fitted and the old hooks were bagged, boxed, and returned to the manufacturer as required.

The Result

The correct parts were ordered, fitted, and documented. The food safety issue was resolved and recorded. The site received a full service record including photographs taken at the time of diagnosis, giving the operator a clear audit trail from first visit through to sign-off.

Why PEMS

On a job where the responsible manager was absent and the brief was incomplete, the outcome was still a clean documented resolution. PEMS technicians are trained to work through ambiguity at site level without escalating delays to the operator.

Commercial kitchen equipment faults flagged as food safety concerns cannot wait for the right manager to come back from leave. If your contractor is not equipped to make a sensible call on-site and document it properly, that gap will show up in your next audit. To book a service assessment, call PEMS on 08 7095 3550 or visit pemservices.com.au.