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News & Case Studies

Commercial Kitchen Maintenance Balcatta

18 July 2023  ·  Balcatta  ·  a major supermarket BALCATTA

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Opening paragraph:

A leading food service group operates a commercial kitchen inside a major supermarket in Balcatta. In a retail food setting, kitchen downtime is not an abstract risk. It is lost trading, a compliance record, and a facilities manager explaining to procurement why service stopped.

What Was Happening

The Balcatta kitchen had accumulated several maintenance issues across its dishwashing and cooking equipment. A faulty water supply component had been temporarily adjusted but not fully resolved. Door seals on two pieces of equipment had deteriorated. A three-phase electrical connection was flagged as dangerous. Door locking mechanisms needed replacement and adjustment. None of these individually stops a kitchen. Together, they represented a site running on deferred maintenance.

How It Was Handled

Cameron attended on site and worked through the full scope. The dangerous electrical connection was replaced and tested. The water supply fault was resolved, with the temporary adjustment removed and the correct component installed. Door seals were replaced across both units. Door locking mechanisms were replaced and properly adjusted, not just reset. Each item was tested before sign-off. The operator received documentation covering what was found, what was done, and the test result for each item.

The Result

The kitchen left the visit with every flagged item resolved and tested, not deferred. The operator received a complete service record covering electrical safety, mechanical repairs, and equipment testing across the full scope in a single attendance.

Why PEMS

A leading food service group running kitchens inside retail sites needs a contractor who can cover electrical and mechanical scope in the same visit. PEMS holds the certifications to do both, which removes the coordination cost of managing two separate trades across a commercial food operation.

Operators managing kitchen maintenance across multiple supermarket sites are welcome to contact PEMS to discuss a scheduled service program. Call 08 7095 3550 or visit pemservices.com.au.

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PEMS provides specialist commercial food equipment repair across Perth and WA.

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