Commercial Kitchen Gas Repair Stirling | Meals on Wheels

Opening paragraph:

A meals-on-wheels kitchen in Stirling had a Bratt pan that was cooking too slowly and kept relighting its flame mid-service. For a site preparing meals for vulnerable residents on a fixed daily schedule, that is not a minor inconvenience. Every slow-cooked batch has a downstream impact on dispatch times and food safety.

What Was Happening

The pan had been reported as sluggish well before the callout. A previous repair carried out by another contractor off-site had not resolved the underlying issue. When the site's gas supply was checked and found to be adequate, attention turned to the pan itself. The gas valve was not responding correctly. It appeared to have picked up contamination during the earlier off-site work, restricting the burner and causing the repeated flame failures.

A separate issue had also gone unnoticed. The pan's drain was seated incorrectly, allowing water to track down the rear of the unit and trip the safety switch. The two faults looked unrelated but were both affecting the same piece of equipment, and the kitchen had been running around both without a clear answer.

How It Was Handled

Andrew attended site and replaced the gas regulator, hose assembly, and gas valve in a single visit. Leakage testing was completed and burner pressure was adjusted and confirmed correct before the pan was returned to service. The water ingress fault was documented and logged as a separate job for follow-up, so nothing was left verbal or unresolved. The operator received a clear account of both findings and what had been done.

The Result

The Bratt pan was returned to correct operation and confirmed safe before the technician left site. Both faults were documented. The water fault was logged for a return visit rather than left open. The operator had a written record of exactly what was found and what was done.

Why PEMS

When two separate faults were presenting on the same piece of equipment, both were identified, documented, and separated into the right next steps in one visit. The operator did not have to chase answers or manage competing explanations between contractors.

Operators running community meal services across the Perth metro can book a site assessment with PEMS through pemservices.com.au or by calling 08 7095 3550.