Commercial Kitchen Equipment Repair Busselton

Opening paragraph:

A Busselton supermarket deli was losing product off the chicken oven every service cycle. Not a major mechanical failure. A gradual, repeatable loss that adds up fast when it happens across every roast run.

What Was Happening

The Roastrunner double chicken oven at the back-of-house deli preparation area had racks that were no longer doing their job. The Teflon coating and insert caps were missing, and product was sticking with each cook cycle. Chickens were being lost to the rack rather than reaching the display. The site had flagged the issue, and a licensed tradesperson was required to attend given the equipment type.

How It Was Handled

PEMS technician Ryan attended the Busselton site and replaced the Teflon racks on the Roastrunner unit. The work was completed against a documented work order, with the contact on site confirmed and the resolution captured in full. Parts were specified correctly for the unit, and the replacement was completed to standard.

The Result

Deli operations resumed with product no longer sticking or being lost to the rack. The site contact received documentation of the completed work, and the work order was closed with all service records in place.

Why PEMS

Servicing commercial food retail equipment in regional WA requires the right parts knowledge and trade certification, not a general call-and-hope approach. PEMS covers metro and regional sites with the same documentation and response standard regardless of location.

If your site has equipment that keeps generating the same avoidable losses, a PEMS service assessment is a straightforward starting point. Call 08 7095 3550 or visit pemservices.com.au.