Commercial Kitchen Equipment Maintenance Perth | PEMS Case Study

Opening paragraph:

A supermarket chicken cooker at a busy Ellenbrook site had been stopping mid-rotation during service. For a high-volume deli operation, a rotisserie that cuts out unpredictably is not a minor inconvenience. It means uneven cooking, product pulled early, and staff managing around a piece of equipment instead of running production.

What Was Happening

The rotation problem turned out to have a straightforward cause: the unit only stopped when fully loaded. Staff had been working around it without flagging it as a fault. On top of that, the racks had deteriorated to the point where product was sticking, and the door seal had become so brittle it had to be removed in pieces. Significant carbon buildup had accumulated inside the unit over time. None of this happened overnight.

How It Was Handled

PEMS attended the site, spoke directly with staff to understand how the unit was being operated, and documented the full condition of the cooker across multiple visits. Worn racks were replaced. The door seal was removed and renewed. Carbon buildup was cleared. A failed top bearing was identified and reordered for a follow-up visit. Each finding was logged against the asset, with no work carried out without sign-off.

The Result

The rotisserie is back running full production cycles without interruption. The operator holds a complete documented service history for the asset, including the condition findings, parts replaced, and outstanding work at each stage.

Why PEMS

PEMS services supermarket and food service equipment across Perth under contracted arrangements that include full asset documentation. When a unit has a history of workarounds, the paper trail matters as much as the repair.

Operators managing multi-site supermarket or food service portfolios across Perth are welcome to contact PEMS at 08 7095 3550 or pemservices.com.au to discuss service coverage and asset maintenance planning.