Commercial Glasswasher Repair Perth Hotel | PEMS Case Study

Opening paragraph

The Residence Perth, the Regency Hyatt property on Adelaide Terrace, runs a lobby bar glasswasher as a front-of-house asset. When that unit goes down, service stops. This is a site where presentation and continuity are not optional.

What Was Happening

The glasswasher had been flagged with a pressure switch fault on an earlier visit. The unit was heating correctly in the rinse tank but no water was reaching the wash cycle. A previous inspection identified the faulty components and the repair was quoted and approved before the return visit was scheduled. The lobby bar was working around the unit in the interim.

How It Was Handled

On the approved return visit, the pressure switches and associated tubing were replaced under the pre-approved quote. Once the work was complete, the unit was brought back up to operating temperature, filled, and run through multiple wash cycles to confirm the fault was fully resolved. The repair was not signed off until the machine had been monitored through a full operating sequence and verified as working correctly. Documentation was completed on site.

The Result

The glasswasher was returned to full service with the fault cleared and confirmed through live testing. The operator received a completed service record covering the fault history across both visits, the approved scope, and the verified outcome.

Why PEMS

The repair was scoped, quoted, and approved before the return visit. No surprise invoice. The operator knew the cost before the technician arrived, and the outcome was verified before the job was closed.

Operators managing premium hospitality assets across Perth are welcome to contact PEMS to discuss a scheduled maintenance program. Reach the team on 08 7095 3550 or at pemservices.com.au.