A meals-on-wheels kitchen in Stirling runs a demanding production schedule. Every day, dozens of meals go out the door. The commercial dishwasher is not optional equipment here. When it started running too cool and the conveyor belt began cutting out mid-cycle, food safety compliance was immediately at risk.
What Was Happening
The dishwasher had two separate faults developing at the same time. The temperature display had failed, meaning staff had no reliable way to confirm wash temperatures were reaching food-safe levels. The conveyor belt was also stopping intermittently during cycles. For a meals-on-wheels operation, either fault on its own is a problem. Both together put the entire service run at risk.
How It Was Handled
The repair visit covered both faults in a single attendance. The faulty temperature display was replaced and confirmed operational. Seal deterioration around the unit entry was identified, scraped back, cleaned, and resealed properly. Heat-damaged wiring connections were cut back and replaced. Staff were asked to hold off using the dishwasher while the seal cured, and the technician confirmed the timeline before leaving site.
The Result
The dishwasher was returned to full operation with a working temperature display, a clean and resealed entry, and sound electrical connections throughout. The operator had documented evidence that food-safe wash temperatures were being achieved and monitored correctly.
Why PEMS
A single visit resolved what had developed into a multi-fault situation. The operator left with documentation covering every repair, not a verbal assurance and a follow-up booking.
Operators running food safety-sensitive production schedules in Perth should not be waiting on multiple contractor visits to resolve a single equipment event. PEMS works across Perth's commercial kitchen sector, including meals-on-wheels and aged care food production. Contact PEMS on 08 7095 3550 or visit pemservices.com.au to discuss a service arrangement that fits your operation.
PEMS provides specialist commercial food equipment repair across Perth and WA.
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