Commercial Dishwasher Repair Dalyellup | Bethanie Aged Care Kitchen

A Bethanie aged care kitchen in Dalyellup came to a stop mid-cycle. The dishwasher in their Banksia facility had a failed drain pump. Staff were hand-emptying the tank to keep basic operations moving. The clock was running on a kitchen that serves residents every day.

What Was Happening

The dishwasher's drain pump had failed completely. Staff had already identified the fault and taken the sensible step of stopping use to avoid a bigger problem. But hand-emptying a commercial dishwasher tank is not a long-term position. Every service period without a working machine increases the pressure on staff and the risk to food hygiene standards. The operator had set a clear budget ceiling and needed a resolution within the week.

How It Was Handled

PEMS attended within the agreed window. The failed unit was removed and replaced with an upgraded pump, sourced from a compatible commercial unit. The retrofit was fitted, tested and confirmed fully operational before the technician left. Staff were walked through the machine's operation before handover. The repair was completed within the operator's nominated budget.

The Result

The Banksia kitchen dishwasher was back in full operation, documented and signed off. Bethanie received a clear record of what was replaced and why. Staff were confident at the machine before PEMS left site.

Why PEMS

Bethanie set a budget ceiling and a timeframe. PEMS worked inside both. The repair came with a staff handover and a documented outcome, not just a closed job card.

For aged care operators managing kitchen compliance and resident welfare across multiple sites, a maintenance contractor who communicates clearly and works within approved spend matters as much as the repair itself. To discuss a planned maintenance programme or arrange a site assessment, contact PEMS on 08 7095 3550 or visit pemservices.com.au.