A refrigeration fault at Amber Jacks Fish and Chips on Marine Parade, Cottesloe, put the beachside favourite under real pressure in April 2026. With seafood stock at risk and customer service on the line, the team needed fast, reliable answers from a commercial refrigeration specialist they could trust.
The Fault
PEMS technician Ben attended the Cottesloe site to investigate multiple refrigeration issues across the venue. The walk-in cool room had developed a water leak traced to a blocked drain, and the fan motor was running excessively loud, signalling mechanical wear. A front counter display fridge was also reading high temperatures, threatening the safe storage of fresh fish and chips product.
The Repair
Ben cleared the blocked drain, stopping the water leak and restoring correct drainage to the cool room. With the immediate leak resolved, PEMS provided the customer with a quote to replace the deteriorating fan motor before the problem escalates further. The front display fridge fault was assessed and documented for follow-up action. Where a seized compressor motor on a separate unit was found to be beyond economical repair, Ben gave the customer a straight, honest assessment rather than recommend costly unnecessary work.
The Outcome
The cool room water leak was repaired on site, protecting stock and stopping ongoing water damage. The customer left with clear guidance on next steps for both the fan motor replacement and the front display fridge.
Why PEMS
PEMS gives commercial kitchen operators in Perth honest advice. When a repair is not worth the cost, they say so, saving businesses from throwing money at equipment that should be replaced.
Contact PEMS today for commercial refrigeration repairs across Perth. Call **08 7095 3550** or visit **pemservices.com.au** to book a technician for your commercial kitchen or cool room fault.
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PEMS provides specialist commercial food equipment repair across Perth and WA.
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