Opening paragraph:
A bar fridge at Running With Thieves in Fremantle was running noisy and throwing a defrost alert. Temperature was holding, but the team knew something was wrong. In a busy Fremantle venue, a bar fridge failure mid-service is not a minor inconvenience. It is lost product, lost covers, and a food safety entry that does not go away.
What Was Happening
The fridge was making noise and had flagged a defrost alert the day before. Temperature was still within range, which made it easy to defer. That is exactly when these calls get expensive. An earlier site visit found the condensers completely blocked. Cleaned and monitored, the noise persisted. The condenser unit was pulled and the issue traced to the evaporator fan motor, which was on the way out. The part was ordered before the next visit.
How It Was Handled
On the return visit, the fridge was pulled apart, the faulty evaporator fan motor was replaced, and the unit was reassembled and monitored back down to operating temperature. No noise. No further alerts. The sequence across both visits was fully documented, including the initial finding, the quote, the part order, and the confirmed repair outcome. The operator was not left guessing between visits about what was happening or what it would cost.
The Result
The fridge returned to normal operation, temperature confirmed stable, noise resolved. The operator received a documented service history across both visits, including the initial fault finding, ordered parts, and completed repair.
Why PEMS
The fault was identified and quoted on the first visit before it became a failure. The part was ordered immediately. The second visit completed the repair. That sequence, documented in full, is how PEMS works across every site.
Fremantle venue operators who want a maintenance contractor that documents, communicates, and resolves before service is disrupted can reach PEMS on 08 7095 3550 or at pemservices.com.au.
PEMS provides specialist commercial food equipment repair across Perth and WA.
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