Chicken Cooker Repair Belmont Supermarket Deli

A cracked tank inside a chicken cooker grease shield sounds like a minor fault. At a high-volume supermarket deli in Belmont, it was a food safety and operational risk sitting in plain sight.

What Was Happening

The grease shield on a Convotherm chicken cooker had developed a crack in its inner tank, causing it to leak. The skimmer roller had also stopped working. These are not cosmetic issues. A leaking grease shield in a high-throughput deli creates contamination risk, extends clean-down time, and can trigger a compliance flag if the equipment is inspected during an audit cycle.

How It Was Handled

PEMS attended, carried out a full inspection, and confirmed the inner tank needed replacing. The part was sourced and a return visit completed the work. The new tank was fitted, housing cleaned, drain button repaired, LED indicators restored, and fat containers replaced. The unit was tested and signed off as fully operational before the technician left site.

The Result

The chicken cooker was returned to full service with documented sign-off. The operator received a complete service record covering both visits, parts replaced, and the final operational status. No open items were left on the job.

Why PEMS

The fault was identified, parts were sourced, and the work was completed in a single return cycle with full documentation. The operator did not need to chase updates or manage the repair across multiple contacts.

Commercial kitchen equipment in a supermarket deli runs under pressure every day. When something flags a fault, the timeline between identification and resolution matters. PEMS works across Perth supermarket and food service sites with the documentation and follow-through that procurement and facilities teams need. To arrange a service assessment, call 08 7095 3550 or visit pemservices.com.au.