A bakery prover at a Forrestfield supermarket stopped cooling mid-cycle in January.
What Was Happening
The prover retarder in the bakery preparation area was not holding temperature and had developed an intermittent electrical buzzing noise. For a supermarket bakery, a prover that cannot maintain its environment means product quality at risk and a production schedule that cannot run as planned. This was not a fault that could wait.
How It Was Handled
The initial visit diagnosed the fault: the compressor and the evaporator fan motors had failed. Rather than attempt a partial fix, the technician documented the findings in full, sourced the correct components, and returned to carry out the complete repair. The refrigeration system was decommissioned safely, the compressor replaced, the system recommissioned, and operation verified before the job was closed. The full service history was captured against the asset record.
The Result
The prover was returned to full operation and documented against the asset. The operator received a complete service record covering diagnosis, component replacement, and recommissioning. Nothing was left open-ended.
Why PEMS
Where a fault requires a second visit to complete properly, PEMS plans it. The asset record carries the full history from first attendance through to verified recommissioning, so the next contractor review or audit has a clean chain of documentation to reference.
Commercial bakery production schedules do not forgive gaps in service records. If your current contractor is managing bakery equipment across multiple sites and you want to understand what documentation you should be receiving after every job, a service assessment is a straightforward starting point. Call 08 7095 3550 or visit pemservices.com.au.
PEMS provides specialist commercial food equipment repair across Perth and WA.
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