Bakery Deck Oven Repair Forrest Lakes Supermarket

A bakery deck oven at a Forrest Lakes supermarket lost its top deck mid-production in June.

For a high-volume bakery operation, losing even one deck changes what goes out to the floor. Losing it during a busy period means gaps on the shelf and staff working around a partially functional oven.

What Was Happening

The top deck had stopped heating. On the first attendance, the fault traced back to a failed temperature controller and seized contactors. The middle and bottom decks were restored as a temporary measure while parts were sourced. A follow-up was needed for the top deck once parts arrived.

The underlying cause mattered more than the fault itself. An oven mitt had been left on top of the oven, blocking ventilation to the electrical compartment. Components had been overheating for some time before anything failed visibly.

How It Was Handled

Parts were collected from multiple locations on the same day to reduce downtime. On the follow-up attendance, the top deck temperature controller was replaced, the timer buzzer was reconnected, and heating, steam, and timer functions were tested and confirmed operational across all three decks.

The ventilation obstruction was identified, documented, and flagged to the operator so the team could address it going forward.

The Result

All three decks returned to full operation. The root cause was documented in the service report, not just the component that failed. The operator had a clear record of both the fault and the contributing factor.

Why PEMS

The fault was fixed. The reason it happened was also found and recorded. That is the difference between a repair and a service report worth keeping.

Operators running high-output bakery equipment across multiple sites benefit from a maintenance partner who documents what caused the failure, not only what was replaced. To arrange a service assessment, contact PEMS on 08 7095 3550 or visit pemservices.com.au.